I cannot connect to my computer

Go through these in order. Most problems clear by the second step.

1. Check the computer is on. Click Computers in the sidebar and check its status. It must show Running. If it is off, click Start and wait. See what each status means.
2. Check it is not busy. If it shows Starting, Rebooting or Provisioning, wait for it to finish, then try again.
3. Try the browser. If Remote Desktop fails, click Connect, then Connect via browser. It works from any network. If the browser works, the problem is with your Remote Desktop connection.
4. Try again. If the page says We couldn't connect, click Try again after a moment.
5. Restart it. If it still will not open, restart the computer. Save your work first if you can.
6. Check for a payment problem. If you are sent to a payment page, read why the portal only shows the payment page.

If it still does not work, contact our team and tell us what you see. What to send helps us fix it faster.