Why the portal only shows the payment page
Your subscription was canceled for non-payment and money is still owed. Other pages stay locked until the balance is paid.
Updated · 1 min read
You see this page because your subscription was canceled for non-payment and a balance is still owed. Your computers are stopped. Until it is paid, every other page sends you back here. Only the Billing page and this page stay open, and the rest of the sidebar is grayed out.
The page is titled Reactivate your account. It shows what you owe, the date your computers are deleted if the balance stays unpaid, what comes back after you pay, and a form to pay.
To clear it, see pay a past-due balance.
The same page, without the lock
If the page is titled Pay your balance, your account is not locked. A payment failed or an invoice is unpaid, and you can still use everything else in the portal. See my payment failed.
If it says Nothing is due, you have no unpaid invoices and there is nothing to do.
Employees
Employees cannot pay, so they do not get this form. See my workspace says it is paused.
If you need to reach us
The sidebar is locked, so use our contact page.
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