Cancel your subscription

Canceling stops your whole subscription: every computer and everything else on it. It ends on your renewal date, not today. You are not charged again, and there is no refund for the time left.

1. Click Billing in the sidebar.
2. In Current plan, click Cancel subscription at the bottom of the section.
3. Read what stops, and on what date. You can also choose a reason, but you do not have to.
4. Click Cancel subscription.

What happens and when

• Right away, nothing stops. The page shows the Ending badge, and Next charge says No more charges.
• On the end date, your subscription ends, your computers stop, and nobody can connect to them. Everything else on your plan ends too.
• After that, your invoices stay on the Billing page.

If you change your mind

You can keep your subscription any time before the end date. Nothing is charged today, and your card is charged on your renewal date as usual.

1. Click Billing in the sidebar.
2. Click Keep subscription in the warning at the top of the page.
3. Click Keep subscription again to confirm.

If you do not see the button

• If you owe a balance, pay it first. See pay a past-due balance.
• If a change is scheduled for your next renewal, such as a new Authenticator plan, you cannot cancel from this page. Contact our team.

To stop paying for one item and keep the rest, see stop paying for one thing.