Pay a past-due balance

Only a company admin can pay. You can open the payment page directly, or reach it from the Billing page.

1. Click Billing in the sidebar.
2. Click the pay button in the warning at the top of the page. If your account is locked, you are already on the payment page.
3. Check the amount under Due now or Total today. Your unpaid invoices are listed below it.
4. Under Pay with, pick a saved card, or click Use a different card and fill in the form. Expired cards cannot be chosen.
5. Click the button at the bottom of the form. It shows the amount you are paying.
6. If your bank asks, confirm the payment. See my bank needs me to confirm a past-due payment.

When it goes through, you see Payment received, and the portal takes you to your dashboard. See what happens after you pay.

What you pay

• If you are past due, you pay all of your unpaid invoices.
• If your subscription was canceled for non-payment, you pay your unpaid invoices plus a new month of service, because your subscription restarts as a new one. Each line is listed under Total today before you pay.

The card you pay with becomes your default card. A new card stays saved even if the payment fails, so you can try again without typing it.

If it does not work

• "Payment failed. Please verify your card and try again.": check the card, or choose another one.
• "We can't work out your total right now" or "We can't restart your subscription automatically": you have not been charged. Contact our team.
• "Something went wrong while restoring your account": contact our team before you try again.
• "Your balance can't be loaded right now": nothing has been charged. Click Try again.

If your account is locked, reach us through our contact page.