Billing and invoices
Payment methods, plans, charges, and your invoices.
Overview
Cards
Add a card to your accountSave a new card on the Billing page. It becomes the card we charge from then on, and saving it costs nothing.Change which card gets chargedYour default card pays every charge on your account. Set another saved card as the default from the Billing page.Remove a saved cardRemove a card you no longer want charged. You must keep at least one card on file, so add a new one first if needed.My bank asks me to approve a card or paymentSome banks ask you to confirm a card or a charge. Approve it in the window that appears, and the payment carries on.
Invoices
Where to find your invoicesYour invoices are listed on the Billing page, with the date, the status, the total, and anything still owed.Download or print an invoiceSave any invoice as a PDF from the Billing page, then print it or send it to your accountant.Change the billing address and tax details on invoicesYour billing address prints on future invoices. Past invoices do not change, and there is no field for a tax number.
Charges
What you are charged forComputers, extra disks, static IPs, Cloud Drive, Authenticator and recording each have their own charge on your subscription.When you are chargedYour card is charged on your renewal date. Anything you add partway through a period is charged right away, for the part that is left.Do I still pay when a computer is stopped?Yes. A stopped computer keeps its monthly charge, and so do its disks and static IP. The charge ends when you delete the computer.Refunds when you cancel, delete or downgradeCanceling, deleting or downgrading does not refund what you already paid. Any lower charge starts at your next renewal.
Canceling
Cancel your subscriptionCanceling ends your whole subscription at the end of the period you paid for. There is no refund, and you can change your mind until then.Stop paying for one thing without canceling everythingDelete a computer or disk, drop a static IP, or cancel Cloud Drive, Authenticator or recording on its own. No refund is issued.