I cannot sign in
What each message on the sign-in page means and what to do, from a wrong password to a blocked address or a paused workspace.
Updated · 2 min read
The sign-in page tells you what stopped you. Find the message here.
| What the page says | What it means | What to do |
|---|---|---|
| Invalid email or password | The address or password is wrong | Check for typing errors, then reset your password |
| Too many failed attempts | Too many wrong passwords were tried | Wait 10 minutes and try again |
| Too many attempts, sign in again in 15 minutes | Too many wrong two-step codes were tried | Wait 15 minutes. See code problems |
| Login blocked: IP Allowlist | Your company only allows sign-ins from certain addresses, and yours is not one | Ask a company admin to add your address |
| Your workspace is paused | Your company has a billing problem, and employees cannot sign in until it is fixed | Ask your company admin, who can pay the balance |
| This user account is not active | Your invitation has not been accepted, or you were removed | Ask your company admin |
| This company account is not active | The whole company account is switched off | Contact our team |
| Account suspended | The company account has been suspended | Contact our team |
| Login session expired | You took too long at the code step | Sign in again |
| Your Google email must be verified | Google has not confirmed that address | Confirm it with Google, or use your password |
If you were invited
Use the link in your invitation email to choose a password first. If the page says This link has expired, ask your company admin to send you a new one.
If no message appears
Check that you are using the email address your account was created with, and try another browser. If it still does not work, click Contact support under the sign-in form, or contact our team.
If you can sign in but cannot reach your computer, see I cannot connect.
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