I forgot my password

You reset your password with a code we email you. This works for company admins and employees.

1. On the sign-in page, click Forgot password?.
2. Enter your Email address, and complete the check that you are not a robot if one shows.
3. Click Send code.
4. Type the 6-digit code from the email and click Verify code.
5. Enter your New password and Confirm new password. It needs at least 8 characters, one uppercase letter, one number and one special character.
6. Click Save new password.

You go back to the sign-in page, where you sign in with the new password. If you have two-step sign in turned on, you still need your code.

If the code does not come

• The page says the same thing whether or not that email has an account, so that nobody can test addresses. If nothing arrives, check your junk or spam folder, then try any other address you may have used.
• Wait for the countdown on Resend code to finish, then click it. You can resend every 30 seconds.
• We send at most 5 codes an hour. After that, no new email comes for a while, even though the page still says one will.

If the code does not work

A code lasts 15 minutes, and only the newest one works. Too many wrong tries also stop it working. If the page says the code is invalid or expired, click Resend code and use the new one.

If you still cannot get in, contact our team.