I did not get my sign-in code, or it does not work
What to do when an emailed code does not arrive, an authenticator code is refused, or the page says there have been too many attempts.
Updated · 1 min read
The fix depends on where your code comes from.
A code we email you
- Check your junk or spam folder.
- Check the address at the top of the page. Part of it is hidden, but you can see the start and the domain.
- Wait for the countdown on Resend code to finish, then click it. You can resend every 30 seconds.
- Use the code from the newest email. A code lasts 15 minutes.
If you also have an authenticator app turned on, click Use a different method to use it instead.
A code from your authenticator app
- Type the code showing now, because it keeps changing.
- Check that you are reading the OWD Cloud entry in the app.
- Set your phone's date and time to automatic. These codes depend on your phone's clock.
If you do not have the app any more, see I lost my phone.
Too many attempts
After too many wrong codes, the page sends you back to sign in and asks you to wait 15 minutes. Wait, then sign in again.
If you still cannot get a code, contact our team.
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