Paywall and past due
What happens when a payment fails, and how to get going again.
Why the portal only shows the payment pageYour subscription was canceled for non-payment and money is still owed. Other pages stay locked until the balance is paid.Pay a past-due balancePay what you owe with a saved card or a new one. If your subscription was canceled, the total also includes a new month.My bank needs me to confirm a past-due paymentWhen a bank holds a payment for approval, you confirm it on the payment page. Your deadlines still apply until you do.My payment failed and I see a past-due warningA failed payment puts your account past due. You can keep working, we retry the card, and the warning shows your deadline.What happens to my computers while I am past dueComputers keep running until the date shown on the page, then they stop. If the balance stays unpaid, a deletion date follows.My workspace says it is pausedYour company's account has an unpaid balance. Employees cannot pay it, so your company administrator has to clear it.What happens after you pay your balanceYour subscription is active right away and stopped computers start within a few minutes, including any you turned off yourself.My account says it is suspended and to contact supportOnly our team can lift this kind of suspension. Nobody in your company can sign in until then, and it cannot be paid off in the portal.