My account says it is suspended and to contact support
Only our team can lift this kind of suspension. Nobody in your company can sign in until then, and it cannot be paid off in the portal.
Updated · 1 min read
If the sign-in page says "Account suspended, please contact support.", our team has put a hold on your company's account. Everyone in your company is signed out and nobody can sign back in until our team lifts it. There is nothing to click on your side.
Use our contact page. Tell us your company name and the email address you sign in with.
This is not the same as a payment problem
If you can still sign in, you have a different problem, and you can clear it yourself:
- A Suspended badge on the Billing page, or a message that your account is paused for non-payment, means a balance is owed. See pay a past-due balance.
- "Your workspace is paused" means your company has an unpaid balance. See my workspace says it is paused.
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