My payment failed and I see a past-due warning

Your account goes past due when a charge to your card fails. You can keep using the portal, and the warning stays at the top of every page until the balance is paid. It says how much failed and the date your computers keep running until.

See why it failed

1. Click Billing in the sidebar.
2. Read the red warning at the top of the page. It can show the reason from your bank, how many attempts have been made, and the date of the next automatic retry.

We try your card again automatically. When a retry is scheduled, the warning shows its date.

Fix it

• To pay now, see pay a past-due balance.
• If your card has expired or changed, you can use a new one on the payment page, or add a card first.

What happens if you wait

• What happens to my computers while I am past due
• What your employees see

A yellow unpaid invoice message

If the message is yellow and says you have an unpaid invoice, your computers are not affected. You can pay it from the same message whenever you are ready.