Close your OWD Cloud account
There is no button to close an account in the portal, so our team does it. Before you ask, stop your charges by deleting computers and cancelling.
Updated · 1 min read
There is no button in the portal that closes an account. To close yours, contact our team.
Do these first, because they are what stop your charges. Only a company admin can do them.
- Save anything you want to keep, from your computers and from Cloud Drive.
- Click Computers in the sidebar and open a computer.
- On its Settings tab, click Delete computer and cancel subscription.
- Type the computer's name to confirm, then click Delete computer.
- Repeat for each computer.
- Click Billing in the sidebar. If a subscription is still listed, click Cancel subscription and confirm.
Deleting a computer permanently deletes everything on it, including any extra disks, and cannot be undone. Its subscription is canceled with no refund for the current billing period.
Stopping a computer is not the same as deleting it, and it does not cancel the computer's subscription. See start and stop a computer.
When you cancel in Billing, your subscription stays active until the date shown in the dialog, and you are not charged again after that. Your invoices stay available on that page.
If you are an employee
You cannot close your own access. Ask your company admin, who can click Remove user on the Security tab of your page in Users.
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