See your conversations on the support page
The Support page lists every conversation you have had with us. You can reply there or by email, reopen a closed one, and rate our help.
Updated · 1 min read
Click Support in the sidebar to open the page. Your conversations are listed on the left, newest first.
- Click New conversation to start one.
- Click a conversation to read it and reply.
- A conversation that has become a ticket shows its reference number. Quote it if you write to us another way.
You see your own conversations, and other people in your company normally do not. If our team has turned on the company view for your company, admins also see a Company list beside Yours. Those can be read but not replied to. Only the person who started one can reply.
Reply by email
When we reply, we may email you as well. Reply to that email, and your answer joins the same conversation. If you reply long after it was closed, a new conversation starts and links back to the old one.
Reopen a closed conversation
A closed conversation says This conversation is closed. Write in the box below it to reopen it.
Rate our help
When a conversation closes, you see How did we do? Choose 1 to 5 stars, add a comment if you like, and click Send rating.
We may also email you a link to rate us. It does not need you to sign in, and it lasts 90 days. If you rate twice, your later answer replaces the earlier one.
If you cannot sign in
On the sign-in page, click Contact support under "Can't sign in?". Enter Your name, Email, what it is about, and what is happening, then click Send message. We reply to that email address, so make sure it is right.
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