Use the messenger to chat with our team

The chat button sits in the corner of the portal. Click it to open the messenger, and click it again to close it.

Send a message

1. Click the chat button.
2. Click Send us a message.
3. Pick a topic if one fits, such as A computer is not working or Billing and invoices.
4. Write what is happening. As you type, articles that might help appear above the box.
5. Click send.

Replies appear in the same conversation. If you are on another page, you see a preview and an unread count on the button.

Attach a file

Click the paperclip to add up to 10 files to a message, such as a picture of an error. If a file is too large or not an allowed type, the messenger tells you why.

If we are away

The messenger says when we will reply, and we email you when we do. It shows which address we will use. To use another, click Use a different address.

The tabs

• Home has the quick ways in, and your latest conversation.
• Messages lists your conversations.
• Help lets you search and read help articles without leaving the page.

More options

In a conversation, click the menu at the top for Open in full view, Email me the transcript, and Turn sound off.

On a computer

When you are connected to a computer in a browser, click Support in the bar at the top. Support will see which computer you are on. Click back on your computer's screen to carry on typing there.

See also your conversations on the support page.